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How to Deal With Difficult and Aggressive People
How to Deal With
Difficult and Aggressive People
These tips and ideas from John Bell are
based on applied psychology and designed to allow you to better understand your
fears and make you aware of the typical thought patterns of difficult and
aggressive people you may meet in the course of work.
Buy it
online
Violence in the workplace is on the
increase. Much of the research for this publication was collated with the help
of members of the emergency services including police, fire, hospital, doctors,
nurses and ambulance staff.
Although many of the examples I supply in
this publication have been drawn from my experience of working with emergency
and healthcare professionals, the tips are relevant to all types of
working
environments. Simply adapt the tips I provide to your own
working surroundings and you will find the advice equally as relevant. To
healthcare professionals, violence in the workplace is not a new phenomenon.
The fact that doctors and nurses treat people who are often in trauma, pain or
related distress has meant that difficult and violent situations can develop
when assisting such people in their moments of need.
However, there is
no denying that violence is increasing in both hospitals and doctors’
surgeries - and elsewhere. Many organisations that deal direct with the public
have now adopted strategies, often titled ‘Zero Tolerance to
Violence’, in an attempt to manage a continuously worsening situation to
reduce the risk.
I felt that producing a small book that addresses the
issues and provides some strategies for successfully coping with difficult and
violent people was timely in the present social climate’.
How to Deal With
Difficult and Aggressive People
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